SHIPPING PROCESS

It will take up to 3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do not ship orders the same day. Please allow up to 3 business days for orders to be processed (for example, if you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping address and billing information before checking out to ensure all possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door at the address provided. However, it is up to the delivery courier to decide if the package is safe to be left in the open. If they deem it unsafe, they will either hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

 

TRACKING YOUR ORDER

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1–4 days for the tracking information to show. In some rare cases, the tracking information may not be updated, but you will still receive your order. Please contact us after the estimated delivery time.

 

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States and Canada) are responsible for paying any applicable inbound duties, taxes, and any other fees which your local customs authority deems appropriate. Fees are paid to your local carrier or government and are not collected by Sports Scents Expressions, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. We are unable to advise you on the amount of what these fees might be. We recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods as soon as they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods for the charges they have paid on your behalf at destination, plus a small administration fee.

 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, so there is a very small time gap to cancel or change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please contact us via our website form. We will do our best to make the change, but we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order, click here. The only thing we can do is wait to see if the package gets returned to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address, and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

 

RETURNS

By placing an order at Sports Scents Expression, you are responsible for the cost of return shipping back to Sports Scents Expression. Please refer to our returns policy for further information on how to return your package, as we will evaluate the reasons for return.

 

REFUNDS AND RETURNS POLICY

We strive to provide the utmost customer satisfaction. It is towards the fulfillment of this endeavor that we do our best to resolve all your concerns and issues. Due to the nature of the product, refunds are not offered for change of mind. A refund will be offered if the product is faulty or damaged. Contact us via our website form within seven days of receipt of the product in exchange. Sports Scents Expressions reserves the right to inspect defective, faulty, or damaged products and resolve claims at our absolute discretion. 

Always read the item description carefully as returns and refunds are not for incorrect decisions.

If you are unsure about the product, you can contact it via the website form with all your queries. This will help you make an informed decision prior to purchasing.

 

DELIVERED BUT NOT DELIVERED

Our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the courier in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safely.